Users can delete a contact from their database and any stored information associated with the contact. If a contact has any transactional activity including donations then they cannot be deleted from your account. Once a contact is deleted it cannot be undone.
Delete From The Contact List
You can delete a contact and any associated information directly on the contact list. To begin, navigate to the contact list by selecting ‘People’ in the navigation menu and clicking ‘Contact List.’
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Next search their name from the contact list. Once you locate the specific contact click the red trash can icon under Actions column.
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You will see a message asking if you are sure you would like to delete the contact. Click ‘Confirm’ to complete the process.
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If there are transactions associated with the contact, you will see a red error message displayed on top of the screen. You won’t be able to delete the contact in this case.
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Delete From Within a Contact Record
Navigate to the contact and their record card you wish to delete. In the contact record select the Actions drop down under their name. This will provide a list of actions to take. Click ‘Delete Contact’ and select ‘Confirm’ to complete the process.
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